Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we may collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal email address, and in some cases, phone number. We refer to this information as “Order Information.”

Additionally we use mailchimp for collecting email addresses for our mailing list.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Mailing List Information and Order Information.

We have a contact us page, your data is kept through this when you contact us via the form. It is kept within the site.


We use the Order Information that we collect generally to fulfill any bookings placed through the Site (including processing your payment information, shipping (if necessary) and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our bookings and orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Other purposes include collecting personal information from our visitors is to provide visitors with products, services, and information that we think may be of interest. For example, we may use your personal information to:

  • Complete or process transactions for you and send you confirmations, receipts and answer questions.
  • Fulfill booking requests you have made, design and provide quotes and assist in your travel planning or providing of specialized information.
  • Provide you with information regarding your vacation rental home and its booking transactions or potential booking performance.
  • Recognize you when you return to the Website.
  • Tell you about updates to your account, products, and services.
  • Answer questions and respond to your customer service requests.
  • Making the website more user-friendly.


We do not share your Personal Information with anyone outside of Tokyo Family Stays.

However, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Links to third-party websites are provided for convenience only. Tokyo Family stays does not endorse nor support the content on third-party links and nor is Tokyo Family Stays responsible for the content shown on these links. Third-party sites may have different privacy policies to Tokyo Family Stays.


When visitors leave reviews on the site we collect the data shown in the review section, and also the visitor’s IP address and browser user agent string to help spam detection.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you are a European resident (in regards to GDRP), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe as our business is based in Japan.


When you place a booking or order through the Site, we will maintain your booking or order information for our records unless and until you ask us to delete this information.


The Site is not intended for individuals under the age of 16. We also do not knowingly collect information for any minors under 18 years of age.


Tokyo Family Stays reserves the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use, or share personal information, we will post those changes in this Privacy Policy. You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices. We will note the effective date of the latest version of our Privacy Policy at the end of this Privacy Policy.


This privacy policy is subject to governance under Japanese law. This website is also hosted on therefore, our site is also under their rules and regulations. Please refer to their privacy policy here:


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at

ashleyandtracey@ gmail . com

Site Owner: Tracey Northcott & Ashley Thredgold

Contact: ashleyandtracey@ gmail . com

Location: Yoyogi 5-chome, Shibuya-ku, Tokyo, 151-0053

Date: May 27, 2019